Your accounts is now days past due and you owe a total of $.Īs a valued customer, we would like to help you quickly remit payment to avoid any actions that could damage your credit rating or future credit limits with our company. Hint at the impact non-payment could have on their credit terms/ratingsĪt this time we have not yet received a payment in regards to nor have we gotten a response to the letter sent on.Offer help to work on the payment terms.Mention of all previous attempts to collect, including the first collection letter.The second collection letter should include:
The time to send the second past-due invoice notice is either two weeks after the first collection letter has gone ignored, or after a promise to pay from the first letter has gone past due. Finding the gray area between assertive and friendly is always difficult. While your tone needs to become more assertive since the first letter seems to have gone ignored, you still need to remain friendly towards to customer. The second collection letter can be a tough balancing act. Thank you for your prompt response to this request and for your continued business. If there is some error or you are unable to pay at this time, please contact me at so we can correct any errors or arrange for another payment plan. Please contact us or send your payment of $ to the address below by Apif you have not already done so. We would much appreciate if you could let us know the status of this payment. In the event you have not received these messages and documents, we have provided a summary of your account below. We have emailed a detailed copy of your account statements. According to our records your balance of $ is currently. This is just a friendly reminder that your account is past due. Due date for payment- it is important to use an actually date, not “in the next 7 business days” as this can be vague.Instructions- what would you like them to do next?.This first collection letter should contain the following information: By giving them a chance for explanation before getting upset and pushy, you are able to keep a great customer-vendor relationship. There are many reasons why the customer has not paid on time, such as never receiving the invoice or missing something important on the invoice. Since this is only the first letter, it is important to keep the tone friendly, informative and professional. The first collection letter should be sent out to the non-paying customer as soon as the invoice has gone past due. By now you have sent the invoice, sent due date reminders and let them know when the invoice has gone past due. Just because this is the first collection letter, this doesn’t mean this is your first point on contact with the customer.
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